Telephone Assessment

Service Description

How It Works You will have discussed the reasons for the referral with your employee so they are aware of it and will have consented to the process. Please contact us with your details by clicking on the 'Make a Referral' button or by completing the contact form. We will then send you an e-mail with a link to complete a secure management referral form which will be reviewed by the Occupational Physician within 24 hours of receipt to ensure the case is suitable. You will then be sent a link to our secure booking site where you will be able to liaise with your employee to book a suitable time for the assessment and then pay to secure it. Please note that by booking and paying for the appointment time you are confirming the availability of your employee to attend the assessment at that time. We can change the appointment on request however short notice cancellations (less than 24 hours) or 'Did Not Attends' will be subject to the full assessment fee remaining payable Your employee will receive an immediate email confirming the reserved appointment time and date. The email will contain a link to access a secure consent form for them to complete. A reminder e-mail for the assessment will also be automatically sent 2 days prior to the appointment If the employee does not answer on the day and time of the assessment 10 minutes will be given to try and establish contact with 2 further telephone calls. If despite this, contact for the assessment can not be established then the appointment will be classed as a DNA / failed appointment and the full fee paid for the assessment will remain payable With a successful Occupational Health Assessment having been completed an occupational health report will be sent to you in line with your employees consent within 3-5 working days. As part of our aim for excellent customer service to you, any queries or clarifications you have can be subsequently provided but please note if this extends beyond 15 minutes of the Occupational Physician's time this will then have to be charged at an pro-rata hourly rate, which will be advised to you